Frequently Asked Questions
I cannot login to WebCT. Can the Library help me?During the day there is some support available in the Computer Lab (Notre Dame Campus) or at the Learning Commons Help Desk (Princess Street Campus). These help desks may be able to reset your network password if that is the issue. Students may also go to any Student Service Centre to have their network password reset. You must provide a current Red River College ID Card.
If you are still encountering problems you should contact the WebCT support team by e-mail at webct@rrc.mb.ca.
(x) Close I cannot login to the Network or WebAdvisor?
During the day there is some support available in the Computer Lab (Notre Dame Campus) or at the Learning Commons Help Desk (Princess Street Campus). These help desks may be able to reset your network password. Students may also go to any Student Service Centre to have their network password reset. You must provide a current Red River College ID Card.
(x) Close RRC Library does not have the book or journal I need, how can I get it?
You can request Interlibrary Loan Service and we will borrow the book or journal article for you from another library. Fill out the form at the Interlibrary Loan Page.
RRC students and staff are also eligible for free reciprocal borrowing privileges at the Libraries of the University of Manitoba, The University of Winnipeg, Catherine and William Booth College, Assiniboine College and Providence College. Show your valid RRC photo ID at these institutions and you will be given free library borrowing privileges.
(x) Close How can I renew my Library materials?
Books and journals can be renewed once for an additional three weeks. You can renew your items online yourself at My Library Account. You can also phone the Circulation Desk at 632-2322 (NDC) or 949-8370 (PSC), or bring your Library Card to the Circulation Desk in the Library.
(x) Close My instructor has placed a reading on reserve in the Library. How do I find it?
All course reserves are listed in the Library Catalogue, under the Course Reserve tab. You can search for your instructor’s reserves by their name or the course name. Reserve items will either be available in paper format in the library, or as an electronic reserve. Electronic reserves can be accessed directly from the catalogue. For paper formats find the call number and location of the item. Short term reserves are located at the Circulation Desk. Take your call number to the desk and request the item.
(x) Close Does the Library charge fines?
No late fines are charged except for overdue reserve items, recalled items, and interlibrary loans. Rates are listed in our Borrowing Policy.
Library borrowers are responsible for any loss or damage to materials borrowed on their card. If you have received a notice from the Library charging you the replacement cost for unreturned materials, you will not be charged the fee if you return the material.
Failure to return items or to pay replacement costs for lost items will result in suspension of library privileges. Marks, certificates and transcripts will be withheld by the Registrar until Library accounts are settled.
(x) Close I am a student at the PSC, can I borrow books from the NDC Library?Yes, you can request the book be sent from the NDC Library to the PSC Library for pickup in the Library Catalogue. If you see an item in the catalogue you would like to borrow:
1. Click on the Title & Author(s) link of the item you want to request.
2. Click on the Requests link near the top of the page.
3. Type in your Student/Staff Number and your Last Name.
4. Click on the OK box.
5. Pull down the Request menu, choose they request type Request an Items from Another RRC Campus, and click OK.
6. Type your Student/Staff Number in the Student/Staff Number field.
7. Select the Pick Up At location of your Campus.
8. Click on the Submit Request button.
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