Library Technical Notice

OneSearch White Screen Problem - RRC Workstations

Posted: 5/19/2017 9:42 PM          Current Status: Resolved. No longer a Problem

​There is a known bug where on-campus users attempting to begin a OneSearch session receive a white screen. 

This problem only affects Red River College managed workstations running WINDOWS 8.1 and using INTERNET EXPLORER 11 browser.

Workaround: Use the Microsoft Edge or the Firefox browser. 

Fix for Student lab workstations: ​ITS is rolling out fixes for Windows 8.1 workstations in college labs.

Fix for Staff workstations: If your college workstation is running Windows 8.1 perform these steps to fix the issue: 
  1. Open Software Center.
  2. Under "Applications" look for "Fix Internet Explorer DOM Storage". Click "Install".
  3. After the installation completes, restart Internet Explorer.

Posted by: Mark Nelson      Last Modified: 6/30/2017 12:00 AM