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Guides

ASC Staff FAQ

Tutoring and Coaching

What types of tutoring does the ASC offer to students?

The ASC provides many different kinds of tutoring including one-on-one supports as well as group tutoring. Click on the following links to read about each type of tutoring service:

How is peer tutoring different from staff tutoring? 

Peer tutors are course specialists who can meet with students for individual and group tutoring. Peer tutors provide individual help in specific course material.

  • Individual Tutoring: up to two 1-hour online tutoring appointments per week. 
  • Group Tutoring: up to two hours of group tutoring per week (minimum of 2 students in attendance).

Staff tutors are course specialists who can meet with students for up to two 30-minute online tutoring appointments per week. Staff tutors can provide answers to quick questions or content review on specific course material.

What is the difference between group and individual tutoring?

With group tutoring, or 'study groups', students can meet ongoing for up to 2-hours per week, or on an as-needed basis (for example: to prepare for an exam). A minimum of 2 students meet with a staff tutor to work on course material; if numbers dwindle to 1, the student has up to three hours of one-on-one tutoring time to recruit a group member before the study group is ended. While there is not a maximum number, 2-6 students is recommended especially in an online setting. If more students join the group, the tutor can split the group into two. 

During individual tutoring, one peer or staff tutor meets with one student to provide support on course material.

Is tutoring online or in-person?

During the spring and summer of 2022, tutoring will be primarily online using WebEx (and sometimes MS Teams). Students can request in-person tutoring under special circumstances

If a student requests in-person tutoring, what should I do? 

In-person tutoring is available under special circumstances. For more information about in-person tutoring, students can email tutoring@rrc.ca. If a student has requested in-person tutoring, discuss this with your supervisor in order to make the best choice for tutor and student. When meeting on campus, all COVID protocols must be followed.

Can I be available for both in-person and on-campus tutoring? 

During spring and summer 2022, some tutors have been requested to work in-person and online. Beginning in September 2022, most tutors will be working in-person 1-5 days per week, depending on the students they support. Tutors are encouraged to manage their time by meeting with students in-person, as well as meeting with students online while on campus. Tutors can use the designated spaces in the EDC and NDC libraries to meet with students online. When meeting on campus, all COVID protocols must be followed.

What if I am not available for in-person tutoring?

During spring and summer 2022, tutors have been requested to work in-person and online; however, the majority of tutors will work online. Beginning in September 2022, most tutors will be working in-person 1-5 days a week, depending on the students they support. If you have been asked to work in-person and you are unable, that may result in reduced workload. Talk to you supervisor to discuss options.

What do I do if I have a negative experience while tutoring a student?

You can fill out a "Tutor Incident Report" to report a negative tutoring experience. This report provides a way for an ASC staff to disclose potential or perceived incidents. This could be anything from inappropriate comments, threats, or even "feeling off" about a student.

Student incident reports will be directed to the Tutoring Services supervisor and Manager, Academic Success Centre who will be review the report and follow up with next steps, as needed. If you have any questions about the outcome of an incident report you have filed, consult the tutoring supervisor or ASC Manager.

In order to report an incident, click on the following link and follow the instructions. opens in new window