Use the ASC Staff Attendance feature in TracCloud to log in the hours you worked in a particular day. Staff are required to log all of their work time either by logging in using the clock feature or by creating quick visits for each working day. Watch this video to learn about:
After meeting with students, it is important to make sure that the time you spent with them is accurately captured in TracCloud. When an individual or Help Desk session is created through TracCloud the student will receive an automated email with instructions on how to join their session through TracCloud. If the student attends the session through TracCloud, TracCloud will automatically mark the student as attended. If the student joins the session in a different way (ex. you provide the link via email), you will have to manually mark the session as attended through TracCloud. The tutor is responsible for checking TracCloud to see if the appointment status is correctly marked. If the status of the appointment is not updated, TracCloud will assume the student did not attend and send an automated message to the student after 24 hours. Watch this video to learn about:
Note: Student attendance must be updated by 11am the evening of the tutoring session or students will receive an automated email asking them why they missed their appointment.
When you meet with a student but have not created a student appointment in your TracCloud schedule, you'll need to record the student visit as a Quick Visit. Watch this video to learn more about:
If you have two or more students attending a session then this is a group session or review workshop. Group sessions, Review Workshops, and Exam Reviews all follow the same process; the only difference is the ‘reason’ selected within TracCloud. The number of students who attended each session needs to be accurately recorded in TracCloud in order to keep track of the number of students who receive ASC supports. Watch the following video to learn about: