The following is a list of common troubleshooting scenarios frequently experienced by users. These solutions can be performed by anyone capable of using AV equipment. Please respect your fellow users and refrain from unplugging or tampering with cables or AV equipment.
NOTE: AV Classroom Technology is now part of the Centre for Learning & Program Excellence. They do not currently have the staffing level to provide immediate AV assistance in classrooms. If possible, they address issues the next business day.
They can be reached at:
Phone (messages): (204) 632-2107
Email: avservices@rrc.ca
Please use the REPORT A CLASSROOM AV PROBLEM button on the sidebar if you are experiencing problems.
Choose an item from the following list or scroll down the page to view all content.
This usually indicates a cable problem. Make sure all cable connections are secure and properly seated at the wall and computer.
If you notice the cable is damaged, bring it to AV Services for a replacement. If this isn't possible, please contact AV Services.
You may need to change the laptop resolution to 1024 x 768 or 1280 x 800 (right-click on desktop > graphics properties > resolution)
To save energy, control panels are set to automatically shut down after 120 minutes. Simply press any button on the keypad and the timer will restart for a further 120 minutes. If your laptop goes to sleep for 15 minutes, this automatically shuts off the data projector as well.
The laptop probably needs to be restarted. Ensure display settings are set to clone or duplicate display. As always, hook up all equipment first, then turn on projector, then laptop.
The remote batteries may be dead. Please bring the remote to AV Services for replacements. If this is not possible, please contact AV Services.
NOTE: Portable projector units are available from AV Services. You may also send a student to pick it up on your behalf.
Check out the Troubleshooting page of our Streaming Video guide.
If the room has a control panel, do not use the remote (this will put the projector out of sync). The volume may be adjusted from the control panel.
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When using PowerPoint, it switches to extended display after going to another app, and needs to be set back to duplicate display.
Check the input setting using one of these methods: