COVID-19 - RRC Library Frequently Asked Questions (FAQ)
Is the physical Library closed?
Yes, our on-campus locations are currently closed until further notice.
However you may still reach us through the "Ask Us" button on our web site.
Can I still receive help from Library staff?
Although our physical Library locations are closed, and unable to offer
face-to-face assistance, staff are still available to assist the College
community online through chat and email during the following hours:
- Mon-Thu 7:30am – 8:00pm
- Fri 7:30am – 4:30pm
- Sat 8:30am – 4:00pm
Please note: Beginnning on Monday 15 June we will be operating on summer hours:
- Mon-Thu 7:30am – 5:00pm
- Fri 7:30am – 4:30pm
- Sat-Sun: No online service available.
To contact us, email the Library at
email@example.com or click the “Ask Us” button below.
What if I have Outstanding Materials and Equipment?
During the Red River College Libraries closure, you are probably wondering what
to do with signed out or overdue Library materials. Whether it is AV equipment,
print materials or videos, please hang onto them. Your due date has been
extended and you will not be charged any fines or fees. Have questions? Click
the "Ask Us" button.
What about my Inter-Library loan materials during the Library's closure?
ILL materials currently on loan do not need to be returned at this time.
Lending institutions have been informed of the delays, and you will not be
responsible to pay late fees.
ILL is still in operation, but is limited to electronic resources. Those
requiring ILL services can email Joan at
firstname.lastname@example.org or fill out the ILL
form online at
Can I have Library materials delivered through the Library’s off-campus
The Off Campus/Distance Delivery Services are not currently available as we
do not have access to our physical collection.
Can materials still be placed on course reserve?
Only electronic materials may be placed on course reserves.
Is copyright assistance available?
Yes. Our copyright officer is available for consultation. Please send
inquiries to Ebony Novakowski at
Can instructors request Library Instruction for their classes?
Remote presentations can be arranged. Please send requests to
email@example.com and your request will be forwarded to the appropriate staff.
How can the Library assist me through chat and email?
Through online chat, email, and WebEx, Library staff can assist you in…
- Gathering together online course materials, whether from the Library
collection or external sources such as websites and open source videos
- Troubleshooting problems accessing electronic resources and applications
- Addressing copyright concerns related to transferring courses to an
- Locating sources for an assignment or other research
- Obtaining electronic resources from other academic institutions using
Inter Library Loan
- Learning how to use online collections and databases
Are students able to request tutoring services?
Yes. The Academic Success Centre has moved all of their academic supports
Check their website often for details and updates.
I used to be able to visit the Library’s Help Desk for technical support. Is
this service available online?
An Online ITS Service Desk is available Monday to Friday from 8:30 am to 4:30 pm and can be accessed via the
ITS Service Desk webpage.
Note that staff and students need to log in with their RRC username and password to access this page.
Can I go to the Library to study and use the computers?
The Library’s study spaces and computer lab are currently closed.
Can I still place requests and holds on items?
We do not have access to our print collection and will not be able to process
requests or holds at this time.
May I borrow AV equipment from the Library?
Though availability is limited, the Library is making an effort to
accommodate instructors requiring AV equipment for online course delivery.
Please send inquiries to Charlene Tweed at
firstname.lastname@example.org. Please note that requests may be denied due to availability.
I heard that the Library is preparing to make more resources available electronically for instructors. How can I go making a request?
If there are any books in the library’s collection that instructors would be interested seeing in eBook format or DVDs made available for
streaming, please submit your request to LibraryResourceManagement@rrc.ca.
Given the current COVID-19 environment,
it may take longer to acquire, obtain rights/permissions, or digitize some resources, and we cannot guarantee a completion date.
Please submit requests as early as possible.