Off-campus library services are available to students and staff who are located at other campuses or are taking courses by Distance Education. Visit this page for more information. You may use this request form to receive specific books or journal articles, or to request help finding resources that you need.
During the day there is support available in the Computer Lab (Notre Dame Campus) or at the Learning Commons Help Desk (Exchange District Campus). These help desks may be able to reset your network password. Students may also go to any Student Service Centre to have their network password reset. You must provide a current Red River College ID Card.
You can report these types of problems right on the web site. Go to the page where you have found the error and click on "Web Site Feedback" located in the footer of the page at the bottom left. A form will pop up that allows you to report the problem.
You should attempt to recover your username and password through the online Password Reset and Unknown Account Retrieval page. If you are unsuccessful, you may also ask for face-to-face help at any Student Service Centre or Library Helpdesk, including the Learning Commons Help Desk at the Exchange District Campus or the Library Lab at the Notre Dame Campus Library.
You can check our Library Online Catalogue to see what books, journals or videos we have in the Red River College Libraries. Look at our Searching the Catalogue page for detailed instructions on how to use our Catalogue.
You may visit in person and use selected library resources in the Library. Community Member cards are available for a fee which allow you to borrow selected items. For details, see our Guest Policies.
You can request Interlibrary Loan Service and we will try to borrow the book or journal article for you from another library. Fill out the form at the Interlibrary Loan Page.
Red River College students and staff are also eligible for free reciprocal borrowing privileges at the following Libraries: The University of Manitoba; The University of Winnipeg; Catherine and William Booth College; Assiniboine College and Providence College. Show your valid Red River College photo ID at these institutions and you will be given limited library borrowing privileges.
Current staff and students may renew regular-loan books and journals for five additional three week periods. You can renew items online at My Library Account. You may also phone the Circulation Desk at 204-632-2322 (Notre Dame Campus) or 204-949-8370 (Exchange District Campus), or bring your Library Card to the Circulation Desk in either Library to renew items. Community borrowers are limited to one renewal period.
Renewals are not allowed on items wiht hold or recalls, or those on reserve.
All course reserves are listed in the Library Catalogue. Find them quickly under the Course Reserve tab. You can search for reserves by instructor name or course. Reserve items may be available in paper format at the Circulation Desk or as electronic reserves. Electronic reserves can be accessed directly from the catalogue.
You can search our OneSearch database to find full-text journal articles, as well as books, eBooks, Audio/Visual material, streaming videos and more. OneSearch allows you to limit the results to articles, or peer-reviewed articles if needed.
You can also search in specific journal databases. Using individual journal databases allows you to search by discipline specific subject headings for articles. Also, not all databases to which we subscribe are included in OneSearch.
No late fines are charged except for overdue reserve items, recalled items, and interlibrary loans. Rates are listed in our Borrowing Policy.
Library borrowers are responsible for any loss or damage to materials borrowed on their card. If you receive a notice from the Library charging you the replacement cost for unreturned materials, please return the items and your fines will be forgiven.
Failure to return items or to pay replacement costs for lost items will result in suspension of library privileges. Diplomas, certificates, degrees and transcripts will be withheld by the Registrar until Library accounts are settled.
Yes, through the Library Catallogue you can request books be sent from the Notre Dame Campus (NDC) Library to the Exchange District Campus (EDC) Library for pickup, or from EDC to NDC. If you see an item in the catalogue you would like to borrow:
1. Click on the Title & Author(s) link of the item you want to request.
2. Click on the Requests link near the top of the page.
3. Type in your Student/Staff Number and your Last Name.
4. Click on the OK box.
5. Pull down the Request menu, choose the request type Request an Items from Another RRC Campus, and click OK.
6. Type your Student/Staff Number in the Student/Staff Number field.
7. Select the Pick Up At location of your Campus.
8. Click on the Submit Request button.
For more information see our Intercampus Material Request page.
Staff and Students with active network accounts are able to connect to the RRCWireless Network.
Please refer to the RRC Information Technology Solutions Wireless Guide for instructions on how to configure your device to the network.
If you do not have an active network account, you can plug your laptop in with a LAN cable and connect to the internet.
You will find that many of our titles are now Streaming Video (Video on Demand). You can search for these items in our Catalogue. You may also filter for Streaming Video titles by searching for "Video on Demand". The Library has a guide with instructions for Accessing Streaming Resources.
Yes, you can if you are a current student, staff or community borrower. Come inside the library and ask at the Circulation Desk. If the item belongs to us and circulates we will retrieve it and sign it out to you.
To see a list of items we currently have in our Window Display, click here: http://library.rrc.ca/Search/Window-Display.aspx.
If the book you want is currently signed out to another borrower you can place a hold or recall on the item through the library catalogue record. Click on the Make a Request link to place your hold.
Yes, every RRC student and staff member has a Library account. You can look up the items you have borrowed, renew items and save searches. Click on the Log in to your account link on the top right of the catalogue page to access your account.
After you change your password you may have to select "Forget this Network" and setup you connection fresh with your new password. Also, don't forget to do this on all your devices, including tablets and smartphones.
RRCGuest cannot be used by casual "guests" to the college, and is only used for special events and extraordinary circumstances. The username and password for RRCGuest must be requested from the IT department in advance (using the CASELOG system). Regular college Students and Staff must use RRCWireless.
When staff log in to computers in Academic areas they must include the domain "admin" and a backslash in front of their username. For example: admin\jsmithers
You may be able to borrow dvds and equipment for class presentations and other needs.
Staff may borrow equipment as required to support their instructional purposes. The typical loan period is same-day, however longer loan periods can be arranged with a staff member in AV Services.
Students may borrow equipment for same-day use as required for the completion of assignments and for classroom presentations. Common equipment that students borrow include: video cameras, tripods, adapters, laptops. Laptops may be borrowed for classroom presentations only (approx. 2-hour loan)
Staff may borrow videos as required to support their instructional purposes. The typical loan period is same-day (or up to a week), however longer loan periods can be arranged with a staff member in AV Services.
The regular loan period for students is same-day. Some videos may be borrowed overnight. Streaming videos may be accessed at any time, and simply require an Internet connection and RRC network log in to view.
A valid Red River College staff/student ID card must be presented to borrow items from AV Services.
Please consult the AV Services department with your specific request.
To ensure availability equipment should be booked in advance. Please use the AV Booking Request Form available at http://library.rrc.ca/Equipment-Videos/Equiment-Video-Booking-Form.aspx. You may also contact us in person or by phone at 204-632-2231.
Students may borrow audio visual materials and equipment for same day use.
Longer use requires an Instructor’s or Department
Head’s authorization via phone call, e-mail,
memo or student list.
Day instructors may borrow audio visual materials and equipment for one day. Longer periods can easily be arranged with the AV Services’ staff in attendance. Evening/Saturday instructors should book all audio visual material and
equipment in advance.
AV Services for audiovisual equipment problems in classrooms or
Lecture Theatres (damaged equipment, missing cable, etc.). AV Services posts
Technical Support documents on the Library website at:
library.rrc.ca/equipment-videos. Please note that AV Services does
not troubleshoot computer issues, which must be case logged.
When using Internet Explorer make sure you have compatibility view settings switched off. To do this:
If there is no entry for rrc.ca, or if you are using a browser other than Internet Explorer, then report your issue through the CASELOG system.
Please contact Audio/Visual Services through email at email@example.com, by phone at 204-632-2231 or in person and we will be happy to help you locate the resources you need.
You can contact AV Services for help by phone at 204-632-2231, by email at firstname.lastname@example.org or in person and we will be happy to help you.
request dvds for purchase if they feel it would be a worthy addition to our
collection and something they would use for instructional purposes.
You may use our Suggest a Purchase form at http://library.rrc.ca/Services/Suggest-a-Purchase.aspx or contact AV Services directly at 204-632-2231, by
email at email@example.com or in person.
does not deliver or set up podiums or AV equipment for classroom use.
AV Services does
offer set up services in specific large venues in the College with
permanent set up equipment such as the South Gym, North Gym, Voyager dining room and the Prairie
There may be a number of reasons. Please try these common troubleshooting solutions:
Your Print Account is managed through the College "Papercut" system. To see how much credit you have in your Print Account go to printaccount.rrc.ca. You will be asked to login. Use your Red River College user name and password.
Students will find a link to their print account in HUB.
Students and Staff will find a link to 'Check your Printing Account' on the left-hand side of the Library home page.
If you can normally access a certain resource, and now it is not available, it might be due to a scheduled outage or a known problem.
1. Check our technical notices web page to see if it is due to a scheduled outage or a known problem.
2. If the problem seems to be something the Library is not aware of, please contact us and describe your problem. Please include as much information as possible including your name and email and which web page or resource your were trying to access. Include links if possible.
Make sure you are using your RRC username and password. You DO NOT have to put admin\username.
Students may download Office 365 through their RRC Hub: https://hub.rrc.ca/
Red River College Information Technology Solutions has posted detailed instructions here:
Contact AV Services by phone or email at:
You may also visit AV Services in person at both locations; make sure to check our hours first. (http://library.rrc.ca/Locations-and-Hours/default.aspx)
If you are having problems with RRC hosted WebEx, technical support can be obtained via the Caselog system: Case category = Software > WebEx Software Support.
The RRC ITS Department also has help and guides posted at:
There are three ways you may add funds to your account:
- Notre Dame Campus: across from the Campus Store entrance.
- Exchange Distric Campus: in the atrium to the right of the elevators.
During the day there is support available in the Computer Lab (Notre Dame Campus) or at the Learning Commons Help Desk (Exchange District Campus).
These help desks may only provide you with the ability to logon to learn.rrc.ca (LEARN). If you are experiencing problems beyond logging into your account, please contact the LEARN support team by e-mail at firstname.lastname@example.org.
Yes, you can. However it may take some technical expertise to set up the printing connection. There are online guides posted on the
ITS Help Pages. Also the Library has posted some guides in its
Help section. You are always welcome to come to one of the Library helpdesk locations for in person support. Please note: MACs are not supported (refer to this page).
Other Libraries should be able to query our collection through Z39.50 at:
Hostname: icarus.rrc.caPort: 7090Database: voyager