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WORKING FROM HOME - FACULTY & STAFF

This guide will provide you with resources to help you adapt to working and teaching from home.

RRC Help Desks

IT Service Desk 

COVID-19 ITS FAQ

How can I request help from the new IT Service Desk?

The IT Service Desk is available to help you Monday–Friday from 8:30–16:30.
An IT Service Desk team member will respond within 24 hours to voicemail, emails and case logs. 

What kind of technical issues can I call the IT Service Desk for?

You can call the IT Service Desk with any technical issue related to IT services provided and supported by Red River College. The IT Service Desk team will resolve the issue or engage the right people to get your issue resolved. Some of the topics include:

  • Password
  • ​Staff Email
  • WebEx
  • Teams (Microsoft Teams & Planner)
  • Office 365 (Office 365, OneDrive & OneNote)
  • SharePoint (teamsites.rrc.ca)
  • Virtual Private Network (VPN)
  • Voicemail & Mobile Devices
  • College Website Support
  • ​General Computer Information
 

LEARN Support

Converting to Teaching Online - Technology

External Links: Troubleshooting Connectivity

Disclaimer: The following list is not inclusive of all potential Internet Service Providers or cellular data tethering connections. Please ensure you are contacting your Internet Service provider for further troubleshooting steps.

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