If you need help booking your first appointment, please send an email to EALsupport@rrc.ca
On the day of your scheduled appointment, log in to success.rrc.ca about 10-15 minutes before your meeting time. In the Upcoming Appointments window, you should see your appointment listed along with an “Enter Webex Meeting” button. When it is time to start the tutoring session, click this button to open a new browser window and enter the tutor’s Webex room.
TIP: If you do not see the “Enter Webex Meeting” button, check to be sure you are logged in between 1 and 15 minutes before the appointment start time, and reload the page.
If the tutor is not yet available, or is in another WebEx meeting, you will see a message letting you know to wait. There is also an option to send a notification to the tutor letting him or her know that you have arrived and are waiting. If the tutor does not start the Webex meeting after the scheduled time, send them an email and copy firstname.lastname@example.org and either the tutor or an ASC staff person will assist.
Canceling or rescheduling appointments with less than 24-hours notice is not permitted.
If you wish to reschedule an appointment, email the tutor at least 24 hours before the appointment to request a time change. If your tutor is not able to accommodate the change, email the ASC at EALsupport@rrc.ca and an ASC staff person will assist you in possibly connecting with another tutor.
To cancel an appointment, log in to success.rrc.ca to view your list of upcoming appointments and click the X icon next to the appointment you would like to cancel. This will open an Appointment Cancellation window where you can enter a reason, then click Confirm Cancellation to cancel the appointment.
The meeting will then be removed from your Upcoming Appointment list and cancellation notices will be emailed to you and the tutor.