ASC: Supports for Students - Tutoring

Appointment Booking Rules:

1. Appointments may only be booked between 24 hours and 7 days in advance.
2. Students may book up to two appointments per week in each of the ASC Centres, up to a maximum of four appointments total across all centres per week.
3. Students may cancel appointments without penalty up to 24 hr before the meeting.
4. Appointment cancellations are not permitted less than 24 hours before the meeting.
5. Appointments that are not attended will be logged as MISSED appointments.
6. Students that have missed 3 appointments will be blocked from booking tutoring appointments until they have met with the Tutoring Supervisor to clarify attendance expectations.
7. Webex is required for connecting with Peer Tutors for all online appointments.
8. Students must log in to River College Polytechnic Tutor Trac shortly before the appointment time to access the link to the tutor’s online Webex meeting room. (The Webex meeting link will be available 15 minutes before the meeting start time and until the end of the appointment).

How to Book an Appointment:

1. Go to https://success.rrc.ca and log in with your college username (not your email address) and password.
2. Next, click the "Search Availabilities" link.
3. In the Centre menu, select Peer Tutoring, Math and Science Tutoring, Health Sciences Tutoring, or Computer and Technology Tutoring.
4. In the Section menu, select the course you need help with.
5. Click Search to see a list of available tutoring appointments.
6. Click the appointment slot you wish to book, complete the form as instructed, and save the appointment.
7. You will immediately receive an appointment confirmation email in your college student email inbox along with instructions on how to connect with your tutor online.

If you need help booking your first appointment, please send an email to tutoring@rrc.ca.

Watch our video tutorial: How to Meet Your Tutor Online

How to Meet With Your Tutor / ASC Advisor Online:

On the day of your scheduled appointment, log in to success.rrc.ca about 10-15 minutes before your meeting time. In the Upcoming Appointments window, you should see your appointment listed along with an “Enter Webex Meeting” button. When it is time to start the tutoring session, click this button to open a new browser window and enter the tutor’s Webex room.

TIP: If you do not see the “Enter Webex Meeting” button, check to be sure you are logged in between 1 and 15 minutes before the appointment start time, and reload the page.

If the tutor is not yet available, or is in another WebEx meeting, you will see a message letting you know to wait. There is also an option to send a notification to the tutor letting him or her know that you have arrived and are waiting. If the tutor does not start the Webex meeting after the scheduled time, send them an email and copy tutoring@rrc.ca and either the tutor or an ASC staff person will assist.

Watch our video tutorial: How to Cancel or Reschedule Your Appointment

Rescheduling or Cancelling Your Appointment

Canceling or rescheduling appointments with less than 24-hours notice is not permitted.

If you wish to reschedule an appointment, email the tutor at least 24 hours before the appointment to request a time change. If your tutor is not able to accommodate the change, email the ASC at tutoring@rrc.ca and an ASC staff person will assist you in possibly connecting with another tutor.

To cancel an appointment, log in to success.rrc.ca to view your list of upcoming appointments and click the X icon next to the appointment you would like to cancel. This will open an Appointment Cancellation window where you can enter a reason, then click Confirm Cancellation to cancel the appointment.

The meeting will then be removed from your Upcoming Appointment list and cancellation notices will be emailed to you and the tutor.