Reference 

Library staff from the Information & Program Delivery department provide reference services to students.  We will:

• Provide in-person assistance at the Library Information Desk
• Provide synchronous assistance via our LibChat online chat service

Reference Service includes assistance:

• Using the Library, and instruction on our OneSearch database to find ebooks, print books, articles, statistics, videos, etc. to support your course work
• Determining appropriate databases to find information, and providing assistance accessing and using those databases
• Locating authoritative websites for information
• Answering short questions (directions, addresses, phone numbers, etc.)

Sometimes you may need more research help than we can quickly provide in-person or through Chat.  In this case, we can set up an appointment via MSTeams or WebEx to assist you.  We can screen-share and walk you through using our Databases, look at your assignment requirements, and more.  Contact us in LibChat to set up a session, or email us at Library@rrc.ca

If you need print material from the Library that is not readily available in a digital format, you may ask us to digitize section and send it to you. Scanned copies of the material are sent as PDFs to you via email. We cannot scan an entire book or journal, but may be able to send small sections.  Please view our page on Digitization Request for more information and the request form.

Inter-Library Loan is an arrangement between libraries to share resources to users at another library. We will try to borrow material that we do not have in our library from another library that does.  This could include books, articles and more.  Please see our Inter-Library Loan (ILL) page for full information and the ILL request form.

Guides

We have an excellent selection of helpful guides for you.  These include guides for:

• specific programs and subjects
• database instruction
• academic success, writing skills, and citations
• employment skills, mental health, working from home
• more

Please visit our Guides page for our school/program guides, featured guides and comprehensive alphabetical listing. 

Workshops

Lunch & Learn sessions are short, informative sessions on a variety of research-based topics and databases.  You can join live sessions as they are presented, or watch recorded sessions anytime. Please visit the Lunch & Learn page to find schedules, topics and more information.