Employment Skills

While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don't always agree on how to achieve them. We work differently. We rub each other the wrong way. We jockey for position. How can you deal with conflict at work in a way that is both professional and productive--where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation. -- Provided by publisher.

At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.-- Provided by publisher.

Incompetent, lazy, spotlight-hogging, whiny, backstabbing, avoidant—there's no end to the personality challenges that impede workplace relationships. But interacting effectively with employees, colleagues, and bosses is essential for success. With Powerful Phrases for Dealing with Difficult People, anyone can confront problems head-on, before they fester and spread. Practical and easy to use, the book helps you identify button-pushing situations and deploy simple phrases to regain control and resolve conflicts—no matter who you're dealing with. Helpful features include: • Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each • Nonverbal communication skills to back up your words • Sample dialogues that demonstrate how phrasing improves interactions • A five-step process for moving from conflict to resolution --Book Description

A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace. Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensible guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts. Provided by publisher.

How often have we heard “It’s nothing against you, it’s not personal—it’s just business”? But in fact, at work it’s never just business—it’s always personal. In this groundbreaking look at what’s really going on from 9 to 5—the crying, yelling, and bullying, as well as the friendship and laughter borne of creative collaboration—journalist and former corporate executive Anne Kreamer shows us how to get rational about our emotions, and provides the necessary new tools to flourish in an emotionally charged workplace. --Amazon Description

We know that feedback is essential for healthy relationships and professional development-but we dread it and often dismiss it. That's because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also want to be accepted just as we are right now. Thanks for the Feedback is the first book to address this tension head on. It explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life's blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace. The business world spends billions of dollars and millions of hours each year teaching people how to give feedback more effectively. Stone and Heen argue that we've got it backwards and show us why the smart money is on educating receivers- in the workplace and in personal relationships as well. --Provided by Publisher

" ... Offers a revolutionary approach that enables us to understand and embrace difficult emotions without letting them derail us. Every day we speak around 16,000 words - but the voice in our head creates thousands more. Thoughts such as 'I'm not spending enough time with my children' or 'I don't have the confidence to do this presentation' are taken as unshakable facts when it reality they are the judgemental opinions of our inner voice. Emotional Agility gives you the ability to make peace with that voice in your head, achieve your goals, and live your life to the fullest right now. Susan David's deeply researched techniques enable you to unhook yourself from your negative emotional patterns. By holding our thoughts at arms-length we are able to evaluate them and change our actions to match our values. This book is not a quick fix but a new way of living."-- Provided by publisher.

*Classic*
Reveals how established attitudes affect all aspects of one's life, explains the differences between fixed and growth mindsets, and stresses the need to be open to change in order to achieve fulfillment and success.--Summary

*Classic*
Drawing on groundbreaking brain and behavioral research, Goleman shows the factors at work when people of high IQ flounder and those of modest IQ do surprisingly well. These factors add up to a different way of being smart - one he terms "emotional intelligence". Emotional intelligence includes self-awareness and impulse control, persistence, zeal and self-motivation, empathy and social deftness. These are the qualities that mark people who excel in real life: whose intimate relationships flourish, who are stars in the workplace. These are also the hallmarks of character and self-discipline, of altruism and compassion - basic capacities needed if our society is to thrive. Emotional intelligence is not fixed at birth. Goleman's argument is based on a highly original synthesis of current research, including new insights into the brain architecture underlying emotion and rationality.--Summary

As a society, we tend to reward problem solvers, rather than those who prevent problems at their source. In other words, we focus on after-the-fact occurrences (appraisal activities) instead of trying to eliminate these occurrences (preventing activities). Discussing and evaluating the core requirements of quality efficiency and improvement, 10 Essentials for High Performance Quality in the 21st Century proposes an approach to help shift the paradigm of quality from appraisal mode to preventing mode.

Do you find yourself continually racing against time? Do you feel that you have so much to do that it's difficult to get anything done? Time management is much more complicated than making a list and checking things off. Managing time effectively is the key to managing your individual performance. In this eBook, Laura Stack, The Productivity Pro®, will teach you how to set priorities; focus on what's truly important; and schedule your day.

Time management is a disciplined mindset to be able to live in the moment while working toward the future. It is all mental—it's an attitude. Having control in your life is about commitment, routines, flexibility, adjustments, and planning. We create our own self-limitations. We say we'll do tomorrow what we really want to do today. Eliminate what's holding you back. “Time Management Manifesto” offers specific actions that will teach subscribers the following themes: • Manage your time, don't let it manage you • Time management is required of all levels, in all positions • The benefits of managing professional time effectively spill into your personal space What if you could accomplish more in a forty-hour week then your current fifty, sixty, or seventy-hour work week? What if your success was simply a matter of working smarter, not harder?

Successful Time Management is packed with proven tips and techniques to help you review and assess your time management and adopt new work practices to improve it. It includes great time-saving ideas, practical solutions and checklists, plus advice on: controlling paperwork; organizing your emails; delegating and working with others; prioritizing to focus on key issues; getting and staying organized.Now in its third edition, this essential guide will help you minimize time-wasting and interruptions, and focus on the priority tasks that will lead to success in your job and career. Packed with exercises and action sheets to help maximize productivity, Successful Time Management will give you the tools to become more efficient and effective - including a downloadable online bonus chapter containing additional advice and useful templates.