Library and Academic Services: Communication Guide: Conflict Resolution Skills

Conflict Resolution Skills

Oprah Winfrey has said, "I try to take every conflict, every experience, and learn from it. Life is never dull.” It doesn't mean looking for disagreements but to look for ways to handle conflict more competently and, more importantly, with confidence.

Featured Titles

Dealing with Difficult People (HBR Emotional Intelligence Series) by Harvard Business Review Staff; Amy Gallo; Mark Gerzon; Tony Schwartz; Holly Weeks
Location: HD 42 .D43 2018 (Notre Dame Campus)
At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.-- Provided by publisher.
Working with the Enemy by Mike Leibling
Location: eBook
Publication Date: 2009
Working With the Enemy aims to help anyone who is dealing with conflict at work. Showing you how to turn around 'enemy' situations so that you can take control, it includes 10 essential survival strategies, descriptions of the 15 toughest types of enemy and tips on how to transform your enemy situation. Working With The Enemy is, quite simply, for people who have been feeling 'under attack' and want to do something about it, once and for all. The reader will be able to recognize how exactly they came to find these 'enemies' to be 'really difficult', deal with them and nip future situations in the bud. Working With The Enemy treats difficult situations in a matter-of-fact way and the many case studies, tips, techniques and strategies will help you to unstick yourself when you've been feeling very stuck.-- Publisher's Web site.
The Exchange by Steven Dinkin
Location: eBook
Publication Date: 2019
This book introduces a process called The Exchange that will make ones job easier. It is about the kinds of conflicts that drive a manager or supervisor crazy. The book is intended for the designated problem solvers, whether official or unofficial.--Amazon Description

LinkedIn Learning

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Improving Your Conflict Competence
Workplace conflict is inevitable. But it doesn't have to end badly. In this course, author and conflict expert Craig Runde helps you manage workplace conflict more effectively. He first explains the dynamics that create conflict, and helps you become aware of what your conflict response is. Once you are aware of how conflict arises, learn some practical steps you can take to manage your emotions and engage with others constructively.
Conflict Resolution Foundations
Improve your relationships with your coworkers, clients, and managers and find your way through conflict back to cooperation. In this course, negotiation and leadership coach Lisa Gates shares the secrets of effective conflict resolution and reveals simple, repeatable techniques that apply in most business situations. She presents "The Resolution Roadmap," a practical framework for exploring and navigating conflict resolution, including identifying the issue and distinguishing fact from fiction. A scenario helps take you through best practices for opening the conflict conversation, brainstorming solutions, and coming to an agreement. In addition, she shares powerful conflict resolution techniques that can help you enhance your listening skills and reframe problems to find common ground.

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