Most people do not listen with the intent to understand; they listen with the intent to reply.
-Stephen Covey, Author, 'Seven Habits of Highly Effective People'
Active listening provides the foundation for all the communication skills, even written ones. Many people form a reply without understanding what the other person says, leading to a common form of conflict. It's not a skill people are born with but one developed over time. The learning begins now with the help of these materials.
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