Skip to Main Content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.

Communication Guide

A resource road map to one of the key skills in today's workplace.

Active Listening

Most people do not listen with the intent to understand; they listen with the intent to reply.

-Stephen Covey, Author, 'Seven Habits of Highly Effective People'

Active listening provides the foundation for all the communication skills, even written ones. Many people form a reply without understanding what the other person says, leading to a common form of conflict. It's not a skill people are born with but one developed over time. The learning begins now with the help of these materials.

Featured eBooks

Featured LinkedIn Learning Videos

Sign through to access these videos and more from LinkedIn Learning

or see 'How to Start Using LinkedIn Learning (LiL)?' for instructions on how to log in with your RRC credentials.

Make a recommendation

Do you have a title to recommend for our collection? Use the Suggest a Purchase form to suggest a book, video or journal.

Are you an RRC Polytech staff or student with suggestions or feedback that can help improve this guide? Please contact this guide's author on the "Getting Started" page.