Library and Academic Services: Communication Guide: Active Listening

Active Listening

Most people do not listen with the intent to understand; they listen with the intent to reply.

-Stephen Covey, Author, 'Seven Habits of Highly Effective People'

Active listening provides the foundation for all the communication skills, even written ones. Many people form a reply without understanding what the other person says, leading to a common form of conflict. It's not a skill people are born with but one developed over time. The learning begins now with the help of these materials.

Featured eBooks

Dale Carnegie and Associates Listen! by Dale Carnegie & Associates
Publication Date: 2017
Why do we so often fail to connect when speaking with business colleagues, family members, or friends? Wouldn't you like to make yourself heard and understood in all of your relationships? Using vivid examples, easy-to-learn techniques, and practical exercises for becoming a better listener-and making yourself heard and understood, Dale Carnegie will show you how it's done, even in difficult situations. Founded in 1912, Dale Carnegie Training has evolved from one man's belief in the power of self-improvement to a performance-based training company with offices worldwide. Dale Carnegie's original body of knowledge has been constantly updated, expanded and refined through nearly a century's worth of real-life business experiences. He is recognized internationally as the leader in bringing out the best in people and over 8 million people have completed a Dale Carnegie course.
Mindful Listening by Harvard Business Review Staff
Publication Date: 2019
Become a mindful listener at work. Listening is a critical skill that leaders and managers often take for granted. By learning to listen mindfully, you can keep your employees more engaged, foster the discovery of new ideas, and hear what you need to hear in a discussion rather than what you expect to hear. The book will teach you what great listeners do, how to stay fully present in challenging conversations, and how empathic listening can help others learn and grow.

Featured LinkedIn Learning Videos

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Active Listening
Prakash Raman provides the various levels of listening with helpful tips for better active listening.
Active Listening Techniques
Jeff Toister's video on active listening features a demonstrative role playing scene and a self-evaluation sheet within the exercise files.
Be an Excellent and Active Listener
Listening Actively

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