Communication Guide

135 Tips on Email and Instant Messages addresses issues such as how libel and copyright laws apply to the Internet, using proper etiquette, and organizing a cluttered in-box. Lindsell-Roberts imparts a sense of humor to practical tips such as “don’t glut cyberspace with digital dross—know what isn’t appropriate for company email” and “eliminate thoughts that don’t add value—don’t leave your harried readers to extract the hidden kernels.” She offers convenient phrases that can be used verbatim (including subject lines proven to entice readers) and immediate solutions to common problems (including five ways to personalize an email to a large distribution that will increase the response rate).--Amazon Description

Reading, writing and managing e-mail is taking up an increasing amount of our time. But are we using it right? Just as body language helps you to make an impression in person, what you write and how you write it affects what people think of you and your organisation. Be it a thank you note, a meeting reminder, a proposal or a sales pitch, a well-written message that looks and sounds professional will make it easier for people to want to do business with you. It will help people feel good about communicating with you and help you achieve the right results.--Amazon Description

Is your email your to-do list? Is it really keeping you organized? Technology CAN increase your productivity, if you use best practices for email. Bestselling author Laura Stack, The Productivity Pro, will guide you through the 12 Best Practices for Handling Email, so that your inbox becomes your friend.

"In this program you'll learn must-know rules for using email efficiently and appropriately. You'll discover essential criteria for evaluating your writing before you hit "Send," so you can be sure your messages are clear, concise, and correct - and that they'll get read and understood"-- Container.

Teaches employees the best practices for handling customer service issues via e-mail, and how to avoid errors. Topics covered: sending attachments; responding to e-mail; addressing recipients; inappropriate content; formatting; proofreading; professional signatures; and more.--Description