Are you teaching students that have considerable skill gaps in the areas of math, science, or writing? Has a student been away for several classes, and needs to catch up on the content they missed? Do you teach math, accounting, science or communications, and wish integrate an ASC referral pathway into your class? If so, connecting your students with an ASC tutor or academic coach is now only a few clicks away.
On this page you will find information about the ASC's current referral types, as well as instructions for how to refer students in your classes to the ASC for tutoring or academic coaching supports.
Upon referral, students will be invited to meet with ASC staff for course tutoring, writing support, English language support or academic coaching depending on the student needs identified in the referral, and the ASC resources available.
Customized referral pathways for your course can be requested by contacting Chris Harder, Tutoring Services Supervisor.
| Academic Alert |
Refer a student to the Academic Success Centre for tutoring or academic coaching support. The Academic Alert referral option will only appear as a choice if the ASC has a staff or peer tutor who can assist with the course content. |
| Writing and English Language | Refer a student to the ASC for assistance with any writing or communications task, or for English language tutoring. |
| Scholarly Writing | Custom referral pathway for students enrolled in NRSG1501 - Scholarly Writing. |
Student Referrals are facilitated through TracCloud, the ASC's appointment scheduling and referral platform. All RRC Polytech staff and students can access TracCloud through the HUB Applications list.
To refer one or more students in your class to the Academic Success Centre, follow these steps:
Click ‘Faculty Options > Faculty Courses’ to reveal your courses and section groups.
Click on the ‘Roster Referrals’ button to view the referral types available for each course.
Click the ‘Referral Name’ to open a new referral document for students in the selected section group.
Click a student’s name to open the referral options.
Choose a ‘Reason’ and answer the additional questions.
To refer multiple students at once, click on another student’s name, and enter their details.
Once the referrals have been completed for the class, click the 'Save’ button to complete the process. A confirmation email will immediately be sent to your staff email account.
Next, ASC staff will review the referral, and match the student with appropriate resources or support.
Choose this reason for students that have missed a significant amount of class time and have fallen behind due to extended or repeated absences. International students that experienced a delayed entry to their program can also be referred with this flag.
Student referred with this flag will be connected with tutors and coaches for assistance in learning past course content while keeping up to date with and learning new course material.
Choose this reason for students whose recent or overall participation in class has become a concern. These students need immediate intervention to avoid significant negative academic consequences related to their in-class participation or out of class work with other students. These students will be invited to meet with an Academic Coach who can work with them to develop a plan to fulfill the participation expectations of their course.
Choose this reason for students whose recent or cumulative academic performance has become a concern. These students are not at immediate risk of failing the course but could benefit from some early intervention to help improve the student’s chance at success. Students referred for this reason will be invited to participate in course-related ASC programming and/or meet with ASC staff for course content tutoring.
Choose this reason when a student is on track to fail the course and needs significant academic support within a limited amount of time. ASC staff will work with the student to help in mastering past course content while learning new course material.
The Academic Alert Program was developed to enhance supports for students who are struggling academically. The program provides a crucial link between instructors who witness student performance first-hand, and the Academic Success Centre staff who can provide essential resources to support student success. Academic Alert Programs are well-established at many colleges across North America and have proven to be very effective and well-received by students, faculty, and staff.
The Academic Alert Referral program is designed to provide instructors with a method of flagging individuals or groups of students who might benefit from intervention and additional academic support. Instructors can refer students for extra support by filling out a referral form at success.rrc.ca, the Academic Success Centres online student support portal.
Academic Alert supports can be requested for students demonstrating any of the following at-risk learning behaviours:
Upon receipt of an Academic Alert referral, ASC staff will reach out to the students who have been identified and offer them help with problem-solving and learning strategies, while also connecting them to other ASC learning supports and resources that match their needs.
The supports offered can range from a recommendation to access self-directed learning resources for their course, through to ongoing, hands on, 1:1 tutoring support with ASC staff, depending on the details of the referral. In addition to ASC academic supports, student can be further referred to other student services on campus as required, such as: Student Wellness and Mental Health Services, Counselling and Accessibly services, International Student Supports and Indigenous Student Supports.
While the ASC will make every effort to engage with students that are referred for Academic Alert support, student participation in the ASC Academic Alert program is entirely voluntary.
Instructors are notified by email when a referred student has responded to and/or engaged with the ASC supports offered to them. Ongoing student engagement with ASC Academic Alert supports can be tracked through the student’s visit history.
For support with the Academic Alert process send an email with the subject “Academic Alert Help” to tutoring@rrc.ca.
Instructors have the most consistent contact with students on campus and online, so are in the unique position to be able to observe and identify the behaviours associated with at-risk students. The ASC Academic Alert Program gives Instructors a process to assist the Academic Success Centre in identifying students who might benefit from intervention and additional supports.
ASC Academic Support Specialists, Academic Coaches and Tutors will be called upon to work directly with students that are referred through Academic Alert. Staff will be assigned to work with referred students based on the staff person’s familiarity with the course content, and their ability to support the students particular learning needs. Once a staff person is assigned to work with at student or group, they will reach out to the student by email to suggest a meeting or to provide other resources, depending on the nature of the referral. ASC staff can also refer students to other on-campus supports and resources such as: Student Wellness and Mental Health Services, Counselling and Accessibly services, International Student Supports and Indigenous Student Supports.
Information about students will be restricted to the Academic Alert team, and the academic support staff who will be coordinating information and conducting the outreach with the student. All records are confidential and only shared with the individuals who are directly supporting the student. Students, faculty, and staff who have privacy concerns should contact the Tutoring Services Supervisor at tutoring@rrc.ca.
No. Information that is associated with Academic Alert will not affect the students' academic record including their academic status or decisions related to funding. Information associated with Academic Alert is not accessible to anyone other than authorized personnel involved in supporting the student.
The Academic Alert program was created to improve academic supports for students at Red River College Polytechnic. Academic Success Centre staff aim to help students succeed and flourish as they move forward with their academics. The Academic Alert program enhances the ability of faculty and staff to look out for the wellbeing of students and connect with those who may benefit from support. The Academic Alert program is not meant to be a disciplinary program. Students have the right to accept or decline the support being offered.
Yes. While we don’t focus on the source of the referral, we will disclose to students why we contacted them, if asked. The Academic Alert Program is intended to facilitate support and academic skill development for students, with the goal of helping students persist in their studies and enhance their academic success.
