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Guides

Tutoring Services

How to Book a Tutoring Appointment

1. Log in to HUB. Then, click the TracCloud link found in the 'applications' list.

2. Search TracCloud for available tutoring sessions:  Go to the 'Book a staff or peer tutor for your course' panel then, CHOOSE A SUBJECT and click SEARCH.

After clicking 'Search', you will be presented with a list of the available tutoring sessions for your selected course for the next two weeks. By default, the next available sessions will be listed first. Use the up or down arrows to scroll through the list or, to search for a session on a specific date, select a date using the calendar tool.

Bookable time slots are colour coded as follows:

Green: Individual tutoring appointments, on campus or online.
Yellow: Group tutoring appointments, on campus or online.
Blue: On campus drop-in tutoring session, no appointment required (ex: Review Workshop, Help Desk)

To book a meeting with a tutor for help with course content, choose a session from the 'Course Tutoring Services' or 'Peer Tutoring' centres.

3. (Optional) Search by service type. After selecting a course, choose a SERVICE CATEGORY, then a REASON and click SEARCH.

The services (Reasons) available in each category are as follows:

Category

Reasons

Course Tutoring Appointments Tutoring Appointment: Individual and group tutoring with ASC staff or peer tutors, organized by course subject. In-person and online appointments are available.
Drop-in Tutoring

Drop-in tutoring on-campus, no appointment required. Space at drop-in sessions is limited, so plan to arrive early.

Review Workshop: Weekly drop-in tutorials lead by ASC staff tutors, designed to help students tackle the required math, accounting or science courses in the first year of their program. Review workshops are free to attend and scheduled to conveniently align with student timetables.

Help Desk: Drop-in Tutoring in the NDC or EDC libraries at various times throughout the week. Search for your course in TracCloud to see when and where you can drop-in to meet with a tutor for help.

Technology & Academic Coaching

HUB/LEARN Support: Meet with a tutor for help with HUB, LEARN or other college technologies.

Office365 Support: Meet with a tutor for help related to Microsoft Word, Excel, PowerPoint, or Teams.


4. Choose an available time slot. When looking for a tutoring session to book, consider the following:

  • Check if the session is online or in-person. Some time slots allow you to choose between online or on campus meetings, while others time slots are set to be on campus or online only.
  • Make note of the appointment time, and if the appointment is in-person, the on-campus meeting location.
  • Hover your mouse pointer over the consultant icon to reveal more information about the session type. Red icons indicate a session with an ASC Staff Tutor. Blue icons indicate a session with a peer tutor.
  • To learn more about the services available in each centre, click on the centre name in the bottom left corner of each time slot.
  • To view more information about the tutor, click on their name.


5. Confirm the appointment details:

  1. Verify the appointment DATE and TIME.
  2. Choose between an online or in-person appointment, if possible.
  3. Enter some notes to let your tutor know what you wish to go over in the tutoring session.
  4. Finally, click 'Save' to book the appointment.

After clicking 'Save' your appointment will be booked. Next, check your RRC Polytech student email for a confirmation message with the meeting details, an online meeting link (if required), cancellation instructions, and your tutor's contact information.

The confirmation email will also contain an iCal calendar attachment which you can "accept" to add the meeting to your Outlook Calendar (optional).


6. Attend your appointment. If your tutoring session is in-person, plan to arrive at the location listed in the confirmation email a few minutes before the appointment begins.

If the meeting is online, a link will be sent to you in the confirmation email. This link will activate 10 minutes before the start of the appointment and remain open until he end of the appointment time. Click the link to be taken to your tutor's online meeting room. If you are unable to join your online tutoring session, please email your tutor directly for assistance using the email address listed in the confirmation email for the appointment.

Need More Help?

For help with booking, cancelling or joining an appointment, or adding documents or notes for your tutor, please read our TracCloud Help Guide.