Professional Communication

About the Professional Communication Module

Content Contact: Stephen Sawchyn, Sharon Erazo

Students can self-enroll in this tutorial here.

Professional Communication Icon

A college grad’s technical skills might get them the job, but their communication skills at work will allow them to keep it and establish a meaningful, long-term career in Canada. Professional communication is a big topic and this module reflects this breadth, focusing on speaking and listening skills. The module covers key areas such as Adjusting Your Communication, Active Listening Techniques, Building Professional Relationships, Communication Situations and Strategies, and Making Phone and Video Calls.

Each lesson topic begins with reflection questions and key points followed by a short related video. Culture notes, language focus (intended to support the language learners in your class) and additional resources sections are included in each sub-module. A short quiz and application activities are also provided.

Module	Learning Outcomes	Course Content
Professional Communication	Reflect on the importance of adjusting communication for different people and contexts and identify strategy and skill gaps Learn how to build professional relationships at school and at work Expand knowledge of active listening techniques to engage with people and information Examine effective communication strategies to meet shared goals in specific situations Understand common etiquette when making phone and video calls	Adjusting Your Communication (Foundational) Active Listening Techniques (Foundational) Building Professional Relationships Communication Situations and Strategies Making Phone and Video Calls
Resources: The Professional Communication module features curated LinkedIn Learning videos and application activities to introduce the range of essential communication skills and strategies needed by college students and professionals today. Other resources include culture notes for all students and language focus sections designed with language learners in mind. Instructors are encouraged to begin with the Adjusting Your Communication and Active Listening Techniques before guiding students toward the remaining sub-modules.